Being careful about how you communicate with customers can make those interactions go a lot more smoothly.

How do you compete with big-box stores? By offering the personal touch and customer service they can’t.

An inability to constructively confront colleagues about various issues can derail your small business.

Your sales associates are your store’s best asset. We’ve got seven tips for training them properly to make the most of their skill.

Social media is great, but it’s not exactly friendly to our industry, and it shouldn’t be your only marketing plan.

Even if you’re not planning to borrow money for a capital purchase any time soon, it’s smart to make sure your business is creditworthy.

Having a solid public relations plan and navigating local and social media can set your shop apart.

Are you going crazy trying to keep up with social media content? Taking the stress out of the process is easier than you think.

With the craziest holiday shopping season in memory upon us, it might be easy to focus on short-term profits while overlooking the key to long-term success — customer service.

Sales associates will flat-out sell more product if they know more about what they’re selling — and customers will be happier with their interaction, too.